Privacy policy for Chalet Franzi

Stand: October 2025

1. Responsible person

Ernst Gossner, Mühlbachstraße 61, 5632 Dorfgastein, Austria. Email: info@chalet-franzi.com. Phone: 43 699 19505153

2. General

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations (GDPR) and this privacy policy.

3. What data do we collect?

When you make a booking, we collect the following data:

  • Contact details: Name, address, email address, telephone number
  • Booking details: period of stay, number of people, special requests
  • Payment details: Bank account or credit card information
  • Identification details: Copy of identity card/passport (legal registration requirement)

4. Purpose of data processing

Your data will be used exclusively for the following purposes:

  • Booking and stay processing
  • Communication with you (booking confirmation, arrival information)
  • Invoicing
  • Compliance with legal reporting obligations (Reporting Act)
  • Optional: Newsletter subscription (only with your explicit consent)

5. Legal basis

The processing is based on:

  • Article 6 paragraph 1 letter b GDPR (performance of a contract)
  • Article 6 paragraph 1 letter c GDPR (legal obligation)
  • Article 6 paragraph 1 letter a GDPR (consent, e.g. for newsletters)

6. Data sharing

Your data will not be shared with third parties, except:

  • To authorities when legally obligated (registration office)
  • To our tax advisor (for the fulfillment of tax obligations)
  • To payment service providers for processing the payment

7. Storage duration

  • Booking data: 7 years (legal retention requirement for tax purposes)
  • Registration data: In accordance with legal registration requirements
  • Newsletter data: Until you withdraw your consent
  • The data will be deleted after the deadlines have expired.

8. Cookies and Website

Our website uses cookies only for technically necessary functions. We do not use tracking or marketing cookies. [Adjust according to actual website configuration]

9. Your rights

You have the following rights:

  • Right to information: You can request information about your stored data.
  • Right to rectification: Incorrect data can be corrected.
  • Right to erasure: You can request the erasure of your data (except where there are legal retention obligations).
  • Restriction of processing: You can restrict the processing of your data.
  • Data portability: You can receive your data in a structured format.
  • Right to object: You can object to the processing.
  • Right to lodge a complaint: You can lodge a complaint with a data protection authority.

10. Contact

For questions regarding data protection, please contact: Ernst Gossner, Mühlbachstraße 61, 5632 Dorfgastein, Austria. Email: info@chalet-franzi.com, Phone: 43 699 19505153

Austrian Data Protection Authority: Barichgasse 40-42, 1030 Vienna, Austria. Telephone: 43 1 52 152-0. Email: dsb@dsb.gv.at. Website: www.dsb.gv.at

11. Changes

We reserve the right to amend this privacy policy to comply with current legal requirements. The latest version is always available on our website.